Trader Joe’s CEO Bryan Palbaum sat down with the Inside Trader Joe’s podcast—a fun, employee-led pod that we love—to set the record straight on those rumors, and his answer was pretty clear: no self-checkout at Trader Joe’s.
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“It’s not fun,” Palbaum explained on the podcast. “Self-checkout is work. I don’t want that.”
“That [rumor]’s as false as false can be because we believe in people, and we’re not trying to get rid of our crew members for efficiency sake,” Basalone said. “I don’t know what the reasons are to put self-checkout in.”
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